Business Day Closures & Office Hours
Office Hours (Live Support)
Our published office hours reflect when phones are answered and live responses are provided.
January to March
🕘 9:00 a.m. – 4:00 p.m.
April (Tax Season)
🕘 9:00 a.m. – 6:00 p.m.
May
🕘 9:00 a.m. – 4:00 p.m.
June to December
🕘 9:00 a.m. – 3:00 p.m.
Please note that work continues behind the scenes outside of these hours; however, live phone and email responses occur during the times listed above.
Office Closures
Our office is closed on the holidays below:
New Year’s Day
Family Day
Good Friday
Easter Monday
Victoria Day
Canada Day
Labour Day
Truth and Reconciliation Day
Thanksgiving Day
Remembrance Day
Christmas Day
Online services remain available during this period.
Christmas & Year-End Shutdown
We observe a year-end Christmas shutdown each year.
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The shutdown begins on the Monday of the second-last week of December
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The office reopens on the first Monday following January 1
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The total closure period is approximately 10 days, and may extend slightly depending on how the calendar falls
This scheduled shutdown allows our team to reset before the new tax season begins